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Want to Join Câm?
We’re always looking for new Câmpions with the passion, positive outlook and unstoppable energy to join our factory, field and head office teams. If you share our vision and we think you’d be a great fit, we’ll find a place for you in our herd.
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Perks you'll love
Progressive workplace surrounded by amazing people who are supportive, encouraging and push each other to be the best they can be.
🚀 The chance to be an early team member at a new brand that’s growing at warp speed and leading the way for Nigeria’s dairy industry.
💙 Generous benefits that are baked into our employee model to reward your efforts and give you opportunities for personal and professional growth.
Oh, and did we mention, delicious fresh milk on tap and all creamy Greek yoghurt for breakfast 🥛 😋
Fresh Openings
Senior Laboratory Analyst (QA)
Senior Laboratory Analyst (QA)
Abuja
As soon as possible
4+ years
Full-time
Role Summary:
Câm is a dairy company that’s starting a dairy revolution in Nigeria. We are building a universally profitable pastoralist-centred dairy industry in Nigeria with a mission to create a massive income boost for pastoralists, our team, investors and partners. Success for us at Câm is to lead Nigeria to become a net producer of dairy.
We are looking for a motivated scientist with a passion for food and manufacturing and cutting-edge science and technology. The ideal candidate is an individual with a dogged attention to detail, processes, procedures and rules and regulations.
Responsibilities:
- Manage, enforce, and maintain the company Quality and Food Safety Management Systems, the Operating Quality and Food Safety Manuals and relevant procedures.
- Develop and maintain competences to ensure quality awareness and food safety culture in the factory, MACs and Field
- Manage the Food Safety team, ensuring establishment, update, and adequate implementation of HACCP / TACCP / VACCP
- Implement and monitor all quality and food safety programs including: Good Manufacturing Practices (GMPs), HACCP, Good Laboratory Practices, Preventative Maintenance, Cleaning and Sanitation, Environmental Sampling and Pest Control
- Monitor production operations to ensure compliance including: traceability, products to be shipped, process control, and sanitary conditions within the factory, MACs and Field
- Manage and report Quality KPIs and internal audit program, assessing the performance of the Quality System, reporting its effectiveness to the Management, and promoting corrective and preventative measures towards continuous improvement.
- Lead consumer and customer complaints investigations ensuring root cause analysis and effective corrective and preventive actions.
- Apply Statistical Process Control (SPC) methods for analyzing data to evaluate the current process and process changes.
- Supervise the site’s Integrated Pest Management program and ensuring its correct implementation.
- Coordinate and lead related audits and inspections by customers, and certification and regulatory bodies.
- Support upstream quality assurance initiatives to ensure that all suppliers (of milk and packaging materials) meet Câm Dairies specifications in a consistent manner.
- Ensure that raw materials and products meet standards set by the company, state and federal government agencies, as well as other relevant regulatory bodies including the National Agency for Food and Drug Administration and Control (NAFDAC)
- Ensure raw milk and finished product quality standards are understood and met by training dairy farmers, other milk vendors, handlers and relevant team members
- Provide accurate reports and test findings to appropriate team members and departments in a timely manner and advise on corrective actions or adjustments where required
- Record all test data and analyses on appropriate log sheets, then enter the data in an approved QA database
- Oversee the investigation of any products that do not meet standards and/or specifications and ensure corrective actions are implemented
- Ensure finished products are sampled, tested and meet specifications before release to customers
- Work with regulatory inspectors, auditors, customer representatives and other relevant stakeholders as required
- Monitor and report on laboratory inventories, replenish chemicals, lab equipment and tools as needed
- Maintain a clean, orderly and safe workplace
- Conduct lab equipment calibrations
- Provide technical support to customers, process and other relevant team members
- Assist Factory Manager in research and development of new products to meet customer demand
- Properly setup, operate and run all of the laboratory equipment
- Define, implement, and verify the effectiveness of the prerequisite programmes related to hygiene, including but not limited to zoning, pest control, cleaning validation & verification, pathogen monitoring, foreign body prevention, and hygiene & housekeeping
- Support production teams in ensuring GMP standards are adhered to. Own the site’s GMP improvement list and prioritise the areas in which the GMP budget will be spent
- Support engineering projects by conducting risk assessments and providing advice about cleanability, hygienic design, and site standards on equipment design and plant layout
- Support the maintenance and industrial services teams and service providers by providing technical support for programs such as contamination risks from maintenance activities, closed water loop compliance etc.
- Participate in the factory’s internal audit programme: lead GMP audit completion, and participate in HACCP reviews
- Ensure the performance of structured root cause analysis after incidents related to hygiene failures have occurred
- Collaborate with other team members in the development of the factory’s SOPs and be the documents’ custodian.
- Own and deliver training related to housekeeping and hygiene, as required
- Other duties deemed necessary by the Factory Manager
Skills and Attributes:
- Passion for the food industry
- A continuous improvement mindset
- Pragmatic and self-starter
- Strong organisational, communication and interpersonal skills.
- Able to deliver results in a fast-paced environment, under pressure with little or no supervision.
- Able to analyse problems, detect root causes and proffer corrective and preventive actions to resolve issues. Excellent verbal and written communication skills
- Can learn quickly and work independently
- Great interpersonal skills
- Keen observer and monitor of scientific trends and new technologies in food and manufacturing
- Analytic mind with strong problem-solving skills
- Ability to work in a diverse, team-based environment
- Ability to firmly adhere to Câm’s values
- Consistent attention to detail
- Ability to lead, develop and motivate a team
- Extremely organised with an ability to prioritise, multitask and meet tight deadlines
Requirements:
- Minimum of HND, Bachelor’s degree or equivalent in Food Science / Technology, Microbiology, Biochemistry, Chemistry or related discipline.
- 4+ years of experience in the food manufacturing within a Quality Assurance role
- Experience in Dairy is an advantage.
- Candidate must be IPAN (Institute of Public Analyst of Nigeria) certified or plan to be certified within a year
- Minimum of 3 years lab experience preferably in food/pharmaceutical manufacturing
- Knowledge in handling chemicals, titration chemistry, plating methods and basic mathematics
- Experience in Food certification process
- Proficiency in Non-Conformity Management.
- General knowledge in laboratory instrumentations
- Good knowledge of Quality Management Systems, food safety /HACCP, food microbiology, foreign body prevention, etc.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Knowledge/training in food safety programs, microbiological and sanitation concepts.
Corporate Finance Manager
Abuja
2 years senior management level ; 6+ years experience as a Financial Manager
Corporate Finance Manager
Corporate Finance Manager
Abuja
As soon as possible
2 years senior management level ; 6+ years experience as a Financial Manager
Full-time
Role Summary:
Câm is looking for a Finance Manager who will bring financial leadership to Câm’s strategic planning processes. You will take ownership of the long-term financial plan, act as a finance business partner for our strategic departments, and support the translation of strategic planning into operational delivery. This person will perform a combination of budgeting, accounting, fiscal management, financial reporting, internal auditing and financial data processing functions.
A vital part of this role is having in-depth knowledge, experience and expertise in corporate financial accounting, an understanding of what it takes to work in a rapidly evolving start-up environment, having the mindset of a self-starter and the ability to roll up your sleeves to get the work done if and when necessary.
You will be responsible for the financial health of the organization, mentoring and coaching direct reports to perform efficiently while diligently following the standard accounting processes of the organization and the regulations provided by the government, guiding management in making sound financial decisions through analysis and insights of the internal and external factors that could lead to the generation of ROI for the organization and the ability to work with and manage various departments and people.
The ideal candidate should be able to use relevant accounting and data analysis tools/software, communicate effectively (verbal and written), have great leadership and interpersonal skills, be great with numbers and have continuous up-to-date knowledge of industry standards and accounting government regulations.
You will report directly to the CEO.
Responsibilities:
- Preparation of various accounting reports, financial statements, budgets, cost analyses, rate studies projections and interpreting financial information to managerial staff while recommending further courses of action.
- Prepare and review detailed financial analysis to illustrate key business drivers, and performance indicators, identify engagement risk and determine the appropriate financial strategies to get desired results.
- Analyse data and advise senior managers on profit-maximising strategies; help optimize company profits over time by making intelligent decisions for investments or spending funds to have the greatest return on investment.
- Build and maintain positive working relationships with other departmental Heads/Leads, other departments, outside agencies, vendors and state and federal auditors.
- Manage and oversee operations of the finance department to meet set goals and objectives.
- Developing and effectively implementing internal systems, business processes, SOPs, and organisational policies and procedures that ensure efficient and effective operations in finance.
- Conduct reviews and evaluations for cost-reduction opportunities
- Develop trends and projections for the company’s finances
- Advise on investment activities and provide strategies that the company should take
- Manage and coach an accounting team that can exhibit a great depth of the organization’s values, and culture and show continuous growth in personal, departmental and organizational development.
- Up-to-date knowledge of industry standards for corporate finance administration, budget preparation and management, financial reporting, forecasting and financial analysis.
- Display in-depth understanding and application of leading practices in governance concerning finance in the workplace.
Skills and Attributes:
- You have demonstrated experience in corporate finance management, startup advisory services, SME advisory, financial modelling, valuation, capital raising, and principal investing.
- Able to demonstrate previous experience in using extensive financial information to support executive-level decision-making; developing, and using advanced/complex financial models, and making business recommendations from the analysis of corporate financial statements
- You have a great sense of ownership and accountability for your work.
- You are skilled in reviewing accounting process systems and able to identify control procedures, resource needs and interdependencies.
- You are a great manager of people and can build collaboration between several teams to get the work done.
- You have strong past results in creating and implementing processes, the ability to influence adoption in the team and iterating processes based on learnings.
- Strong interpersonal, communication and presentation skills
Role Requirements:
- At least 2 years senior management level experience in a reputable organisation with 6+ years experience as a Financial Manager
- Must have ACCA/ACA/CFA
- CFA (level 2) certificate will be an added advantage
- MBA/MSc in Finance
- Deep knowledge and use of relevant finance and data reporting tools/software
- A solid understanding of financial statistics and accounting principles
- Working knowledge of all statutory legislation and regulations
- Advanced proficiency in the use of MS Excel and other MS-word and G-suite tools
Head of Operations
Abuja
3 years in Senior Management; 9 years in an operational role
Head of Operations
Head of Operations
Abuja
As soon as possible
3 years in Senior Management; 9 years in an operational role
Full-time
Role Summary:
We are looking for an entrepreneurial and ambitious executor that is energised and ready for a new challenge, in a role with great growth opportunities and tremendous impact potential.
As an operations intensive business, which involves sourcing raw milk from pastoralists and transporting and delivering perishable dairy products to customers under temperature-controlled conditions, Câm is looking for a supply chain expert that is committed and passionate about our purpose, ambition, and values, and has a high degree of integrity, to help build and grow our operations.
The role combines the need for both strategic thinking and planning, strong organisational and operations management skills, as well as the day-to-day process and people management necessary for success in a rapidly evolving environment. You will be a confidential and trusted partner and adviser to the CEO. You will oversee the development of internal operations processes and work with the CEO to build our organisational culture.
You will direct the complete spectrum of operations spanning field operations, factory operations, subcontracting & procurement, inventory & warehousing, logistics, distribution, and maintenance. You will be responsible for all field operations from farm to factory and extension support services. You will oversee network optimization, planning analysis, KPI reporting, allocation and support initiatives as needed, You will develop and drive the operations strategy for helping the business to win in the marketplace. You will implement effective operations that improve our operational costs and increase our customer footprint and service rating.
The ideal candidate for this role is passionate and motivated by opportunities to transform bold and ambitious ideas into actionable, impactful strategies. This is the ultimate role for a driven individual with big career ambitions, and aspirations to grow into the role of an Operations VP of a highly successful industry leader in the future.
Responsibilities:
- Contributing to strategic decision-making, business planning, and organisational development.
- Collaborating with the CEO on setting and communicating measurable, time-bound organizational priorities, developing and managing the implementation of plans, ensuring continued alignment of resources and regularly reviewing progress on achievement in line with these priorities.
- Building, managing and leading a supply chain operations team that effectively demonstrates Câm’s organisational culture and values.
- Engaging with and building relationships with community leaders, including pastoralists and farmers engagement
- Overseeing and ensuring the development of training content and conducting training for team members and pastoralists.
- Designing and implementing data collection systems, business processes, SOPs, and organisational policies and procedures that ensure efficient and effective operations.
- Promoting the identification and adoption of established best practices, whilst creating an environment that encourages the implementation of creative solutions.
- Planning and managing raw materials, coordinating logistics and distribution of finished products (in-house and with 3PLs and fulfilment partners) with a focus on operational excellence, cost management, proactively monitoring performance and daily execution to ensure timely fulfilment of customer orders and excellent customer service.
Skills and Attributes:
- Contributing to strategic decision-making, business planning, and organisational development.
- Collaborating with the CEO on setting and communicating measurable, time-bound organizational priorities, developing and managing the implementation of plans, ensuring continued alignment of resources and regularly reviewing progress on achievement in line with these priorities.
- Building, managing and leading a supply chain operations team that effectively demonstrates Câm’s organisational culture and values.
- Engaging with and building relationships with community leaders, including pastoralists and farmers engagement
- Overseeing and ensuring the development of training content and conducting training for team members and pastoralists.
- Designing and implementing data collection systems, business processes, SOPs, and organisational policies and procedures that ensure efficient and effective operations.
- Promoting the identification and adoption of established best practices, whilst creating an environment that encourages the implementation of creative solutions.
- Planning and managing raw materials, coordinating logistics and distribution of finished products (in-house and with 3PLs and fulfilment partners) with a focus on operational excellence, cost management, proactively monitoring performance and daily execution to ensure timely fulfilment of customer orders and excellent customer service.
- Able to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization’s strategy.
- Gain perspective and balance the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.
Role Requirements:
- Bachelor’s degree in Engineering, Operations, Business Management, Supply Chain, or Organizational Leadership
- A Master’s degree in a related field is a plus
- At least 3 years in senior management with stand-out performance managing high-level organisational operations, systems and people in various fields and departments and a minimum of 9 years experience in an operational role.
- Experience with various facets of operations: project management, planning, forecasting, logistics, warehousing and inventory management
- Experience managing dispersed teams
- Success leading projects in different departments and functions.
- Exposure to implementing continuous improvement, and change management.
- Understanding of best practices in budget management and cost analysis.
- Superior communication skills – the ability to communicate/present at different organisational levels and work cross-functionally
- Proficiency in Microsoft Office tools (Word, Excel, and PowerPoint).
- Languages: Fluency in English and Hausa (Fulfulde is a strong advantage).
Benefits:
- Competitive Salary
- Profitability Bonus (1% of annual salary)
- Health Insurance Plan
- Accommodation
- A company car and driver
- Work Permit
- Relocation Benefit
Sales and Marketing Intern (Early Career Accelerator Programme)
Abuja, Lagos, Port Harcourt, Kaduna, Ibadan
0-1 year
Sales and Marketing Intern (Early Career Accelerator Programme)
Sales and Marketing Intern (Early Career Accelerator Programme)
Abuja, Lagos, Port Harcourt, Kaduna, Ibadan
As soon as possible
0-1 year
Full-time/Internship
Role Summary:
This Early Career Accelerator Programme is a 12- 18 month rotational program designed to accelerate the career of selected candidates that are interested in building a career in Sales and Marketing. You’ll work across different departments in the organisation including Marketing, Sales, Customer Success, Logistics & Distribution. We will work with you to develop your skills and interests through coaching and on-the-job training. The program is an immersive learning experience that gives you a holistic (both broad and deep) view of the dairy value chain from raw material supply to temperature-controlled logistics to customer relationship management.
To succeed in this programme, you have to be outgoing, enjoy meeting and engaging with people, persistent and bold. If you are a self-starter and ambitious, this opportunity is for you.
Benefits:
- The program provides candidates with broad experience, a strong network and on-the-job training to develop new skills
- You’ll get exposure to innovative technologies that enable our business operations
- You’ll see first-hand how we deal with real-life business challenges across our value chain, gaining insights that will give you a head start in your career.
- You will have the opportunity at the end of the internship to
- Join Câm as a full-time employee
- Establish your retail channel to drive sales for Câm
- Explore new opportunities outside of Câm with our full support
Skills and Attributes:
- You are excited about working in a multicultural team environment
- You demonstrate excellent communication and people skills
- You are self-aware
- You are aware of people’s emotions and behaviours
- You have an excellent command of the English language
- You are well-spoken and engaging
- You possess solid quantitative and IT skills
- You enjoy problem-solving
- You are persistent
- You are good with numbers
- You can think critically
- You have great attention to detail
- You have a life-long desire to learn
- You have a can-do attitude
Role Requirements:
- A diploma/degree graduate
- Available for a full-time internship for one year
- Enthusiastic about a career in supply chain management
- Enthusiastic about a career in sales and marketing
- Previous experience in merchandising would be preferred
Selection Process:
- Online application and purpose statement
- Pre-screening
- Assessment
- Interview
- Offer Letter
Note: Only qualified candidates will be contacted
Factory Manager
Factory Manager
Abuja
As soon as possible
Full-time
Role Summary:
Câm is seeking to hire an experienced dairy Factory Manager looking for a new challenge and opportunity to manage a brand-new dairy facility. We are looking for an energetic individual who enjoys problem-solving and developing innovative solutions to challenges peculiar to our local environment. At Câm, you will experience an exciting, fast-paced, demanding start-up environment where you will impact the lives of hundreds of pastoralists and contribute to the transformation of the local dairy sector. By 2050, our goal is to establish a dairy industry that turns Nigeria from a net importer to a net producer of milk, all anchored around pastoralist communities.
The Factory Manager will manage and grow an existing small team and establish full-time operations seven days a week for the production and packaging of pasteurised milk, Greek-style yoghurt and other products in the pipeline. He/she will be responsible and accountable for all aspects of factory operations and performance. He/she will ensure that objectives are attained in a cost-effective manner consistent with global food safety and quality standards.
A successful candidate will have an entrepreneurial mindset, and be ready to roll up his/her sleeves and solve problems under pressure. He/she should be looking to take on greater responsibility in their career and have a growth mindset that will be channelled towards product innovation, sustainable packaging and rapid growth.
Responsibilities:
- You will be responsible and accountable for all factory operations and performance aspects.
- You will oversee daily factory operations.
- Use his/her best endeavours to promote, protect, develop and extend the business of the Company.
- Ensure that the objectives of the Company are attained cost-effectively and adhere to food safety and quality standards.
- Compile and manage production plans according to Company production targets.
- Create annual and quarterly budgets for factory operations to meet Company production and performance targets.
- Prepare a periodic production report for management at the beginning of every week.
- Compile monthly reports on performance, health and food safety and budget adherence
- Ensure the accuracy of monitoring systems..
- Minimise input, packaging, and finished product waste to near-zero levels.
- Optimise fixed and overhead costs (labour and energy) against demand forecast and production requirements.
- Ensure accuracy and integrity of data collection and recording for compilation of reports and documentation.
- Maximise capacity utilisation following the Company’s strategic targets.
- Create and manage preventative maintenance programs for all factory equipment.
- Plan and implement changes required for new product manufacturing, ensuring minimum disruption to existing operations.
- Maintain food safety, manufacturing and quality systems including Hazard Analysis and Critical Control Point (HACCP), Good Manufacturing Practices (GMP) and Health Safety and Environment (HSE).
- Ensure continuous compliance with food safety, manufacturing and quality regulations and best practices
- Manage, oversee and coordinate shifts, production line operators, lab technicians and other required personnel.
- Foster and maintain excellent working relationships with Field Operations, Quality Assurance, Logistics, Maintenance & Distribution and Sales & Marketing Departments to ensure efficient operations and delivery of excellent customer service.
- Work with the People and Culture department to plan annual human resource capacity and development needs, and fill vacancies according to Company policies by using competency-based recruitment methodologies.
- Develop routine training programs in collaboration with the People & Culture team
- Comply with all reasonable and lawful directions given by the Company.
- Train and, where necessary, cause the training of a Nigerian member of his/her team to ensure that such member can step into his/her role as Factory Manager within twelve to eighteen months of assuming the role.
- Build, train and grow a young and inexperienced team at Câm’s new factory and establish seven days a week operations for the production and packaging of dairy products.
- Personify, promote and maintain company values, team motivation and morale.
- Diligently exercise such powers and perform such duties as may from time to time be assigned to him/her by the Company together with such person or persons as the Company may appoint to act jointly with him/her.
- Perform any other duties as may be necessary or desirable for the achievement of the above duties or any of them and any other duties as may be reasonably prescribed by the Company from time to time.
Skills and Attributes:
- You are organised and enjoy creating efficient and consistent processes and bringing structure to an organisation, ensuring things run smoothly and getting the organisation ready for growth and new opportunities.
- You have strong past results in creating and implementing processes, the ability to influence adoption in the team and iterating processes based on learnings.
- You drive new initiatives, embrace and push for change, and are not afraid to try something new.
- You learn quickly, can operate with high autonomy, and are willing to make a profound and focused commitment to growing the business.
- You are an excellent communicator and have strong teaching skills.
- You have strong problem-solving skills, think outside the box and have the skills required to conduct root cause analysis investigations and develop solutions to fix problems.
- You can work in a diverse, team-based environment.
- You have a demonstrated record of integrity and accountability.
- You are an innovative and proactive thinker.
- You have demonstrated leadership and management skills in your career.
Role Requirements:
- Degree in Food Technology/Science or related field, including food engineering, packaging, business or production facilities
- International experience in dairy manufacturing
- Experience using continuous improvement methodologies
- Excellent knowledge of regulatory requirements for food processing factories, including NAFDAC regulations
- Food Safety certification (e.g. HACCP, SQF, GMP, ISO 22000)
- Proficient in Microsoft Office Tools and G Suite
- Knowledge of dairy processing equipment and troubleshooting
Benefits:
- Competitive salary
- Profitability Bonus ( 1% of annual salary)
- Health Insurance Plan
- Accommodation (where the candidate does not reside in Abuja, Nigeria)
- A company car and a driver
- Work Permit (where the candidate does not live in Nigeria)
- Relocation benefit: Cost of the ticket and excess luggage (where the candidate does not live in Nigeria)
Laboratory Technician
Laboratory Technician
Abuja
As soon as possible
3+ years
Full-time
Role Summary:
Câm is a dairy company that’s starting a dairy revolution in Nigeria. We are building a universally profitable pastoralist-centred dairy industry in Nigeria with a mission to create a massive income boost for pastoralists, our team, investors and partners. Success for us at Câm is to lead Nigeria to become a net producer of dairy.
We are looking for a motivated scientist with a passion for food and manufacturing and cutting-edge science and technology. The ideal candidate is an individual with a dogged attention to detail, processes, procedures and rules and regulations.
Responsibilities:
- Ensure compliance with the company’s safety policies by all factory team members, contractors and visitors at all times.
- Receive, sample and test all incoming raw materials, in process and finished products
- Ensure that raw materials and products meet standards set by the company, state and federal government agencies, as well as other relevant regulatory bodies including the National Agency for Food and Drug Administration and Control (NAFDAC)
- Develop, implement and monitor all quality and food safety programs including: Good Manufacturing Practices (GMPs), HACCP, Good Laboratory Practices, Preventative Maintenance, Cleaning and Sanitation, Environmental Sampling and Pest Control
- Monitor production operations to ensure compliance including: traceability, products to be shipped, process control, and sanitary conditions within the facility
- Ensure raw milk and finished product quality standards are understood and met by training dairy farmers, other milk vendors, handlers and relevant team members
- Provide accurate reports and test findings to appropriate team members and departments in a timely manner and advise on corrective actions or adjustments where required
- Record all test data and analyses on appropriate log sheets, then enter the data in an approved QA database
- Assist in the investigation of any products that do not meet standards and/or specifications and ensure corrective actions are implemented
- Ensure finished products are sampled, tested and meet specifications before release to customers
- Work with regulatory inspectors, auditors, customer representatives and other relevant stakeholders as required
- Monitor and report on laboratory inventories
- Replenish chemicals, lab equipment and tools as needed
- Maintain a clean, orderly and safe workplace
- Conduct lab equipment calibrations
- Provide technical support to customers, process and other relevant team members
- Assist Factory Manager in research and development of new products to meet customer demand
- Properly setup, operate and run all of the laboratory equipment
- Define, implement, and verify the effectiveness of the prerequisite programmes related to hygiene, including but not limited to zoning, pest control, cleaning validation & verification, pathogen monitoring, foreign body prevention, and hygiene & housekeeping
- Support production teams in ensuring GMP standards are adhered to. Own the site’s GMP improvement list and prioritise the areas in which the GMP budget will be spent
- Support engineering projects by conducting risk assessments and providing advice about cleanability, hygienic design, and site standards on equipment design and plant layout
- Support the maintenance and industrial services teams and service providers by providing technical support for programs such as contamination risks from maintenance activities, closed water loop compliance etc.
- Participate in the factory’s internal audit programme
- Lead GMP audit completion
- Participate in HACCP reviews
- Ensure the performance of structured root cause analysis after incidents related to hygiene failures have occurred
- Own and deliver training related to housekeeping and hygiene, as required
- Other duties deemed necessary by the Factory Manager
Skills and Attributes:
- Passion for the food industry
- A continuous improvement mindset
- High regard for safety standards
- Excellent verbal and written communication skills
- Can learn quickly and work independently
- Great interpersonal skills
- Keen observer and monitor of scientific trends and new technologies in food and manufacturing
- Analytic mind with strong problem-solving skills
- Ability to work in a diverse, team-based environment
- Ability to firmly adhere to Câm’s values
- Consistent attention to detail
- Extremely organised with an ability to prioritise, multitask and meet tight deadlines
Requirements:
- Bachelor’s degree in Food Science, Microbiology or Chemistry
- Minimum of 3 years lab experience preferably in food/pharmaceutical manufacturing
- Knowledge in handling chemicals, titration chemistry, plating methods and basic mathematics
- General knowledge in laboratory instrumentations
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Knowledge/training in food safety programs, microbiological and sanitation concepts
Customer Success Specialist
Lagos & Abuja
0-1 years
Customer Success Specialist
Customer Success Specialist
Lagos & Abuja
As soon as possible
0-1 years
Full-time
Role Summary:
The Customer Success Specialist role is an essential position at Câm. We are looking for a person who is excited about providing potential and existing customers with exceptional experiences and services by identifying their needs, responding to their queries, and collaborating with internal departments to optimise the customer experience and increase brand awareness.
This role requires excellent communication and negotiation skills, and in-depth product knowledge. It also requires proficiency in the use of technology to input data, develop reports and manage systems.
Responsibilities:
- Turn prospects into loyal clients and raving fans by developing and sustaining long-lasting relationships with customers. Calling potential customers to explain company products and encourage purchases by uncovering their true needs and recommending the best Câm products
- Use automated, user-friendly systems, reports, dashboards that will support our analytical and business needs
- Full ownership of queries and complaint flow for our customers
- Take a solution-oriented approach to solve customer inquiries, assist in placing orders, and offering additional products to fit the customer needs
- Direct point of contact to handle questions and complaints ensuring a successful customer journey and experience
- Provide insights from customer engagement that will support analytics, business strategy and enhance the customer experience
- Effectively use technology-driven communication tools to communicate with our customers, including phone calls, WhatsApp, email, social media, and Customer Relationship Management (CRM) software.
- Oversee the entire sales process from accepting customer orders up to the point of delivery
- You will be required to review sales data to determine trends in productivity, and prepare accurate reports using data from internal and external sources
Skills and Attributes:
- Competency in word processing, use of spreadsheets, database and presentation software
- Problem-solving and analytical skills
- Excellent product knowledge
- Excellent oral and written communication skills
- “Can do” attitude and willingness to take initiative
- High level of integrity
- Excellent phone etiquette skills
- Extremely polite and can operate with a high level of professionalism
- High level of organisational skills with strong attention to detail
- Excellent conflict resolution skills – can work through difficult problems
- Ability multitask and use project management tools like google calendar
- Team player and collaborator
- Passion for social impact business models (creating a positive impact through your job!)
- Ability to build relationships and influence people at all levels and functions
Requirements:
- Minimum of a Bachelor’s Degree in any related field
- 0-1 year of successful sales and customer service experience
- Proficiency in G-suite & MS- Office applications
Sales Development Representative
Abuja/Lagos
1-2 years
Sales Development Representative
Sales Development Representative
Abuja/Lagos
As soon as possible
1-2 years
Full-time
Role Summary:
Câm is a customer-obsessed company that is leading the way in developing locally sourced high quality fresh dairy products. We are looking for a self-starter that is committed and passionate about our purpose, ambition, and values to help launch our products in the retail market and build our brand and customer loyalty. You will be responsible for business development, sourcing new leads, onboarding and managing B2B customer relationships.
Responsibilities:
- Qualify leads from marketing campaigns as sales opportunities
- Contact potential clients through cold calls and emails
- Present our company to potential clients
- Identify client needs and suggest appropriate products/services
- Customise product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
- Set up meetings or calls between prospective clients
- Report sales results to Area Sales Manager on a weekly, monthly, and quarterly basis
- Stay up-to-date with competitor landscape, new products and services, and new pricing and payment plans
- Create territory sales plans and quotas in alignment with business objectives
- Ensure sustained profitability for all different SKUs and pack sizes
- Keep records of customer interactions, transactions, comments and complaints
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Ensure efficient customer life value management
- Acknowledge and resolve customer complaints
- Process order forms and requests
Skills and Qualifications:
- Undergraduate degree from a tertiary institution – BA or BSC
- Professional Certificate relevant to role or an additional 2 years of experience
- Excel Basic Level Certification
- Minimum of 1 year of experience in a supervisory capacity is preferred
- Experience managing at least one person for at least 6 months
- Minimum of 3 years relevant experience in a sales role (entry level candidates with excellent sales skills may be considered)
- Familiarity with Microsoft Office Tools (ability to analyse spreadsheets and charts)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Ability to deliver engaging presentations
- Established relationships with relevant B2B clients (retailers, hotels, restaurants and cafés) is a plus
Area Sales Manager
Area Sales Manager
Lagos & Abuja
As soon as possible
4 years
Full-time
Role Summary:
Câm is a customer-obsessed company that is leading the way in developing locally sourced high quality fresh dairy products. We are looking for a self-starter that is committed and passionate about our purpose, ambition, and values to help launch our products in the retail market and build our brand and customer loyalty. You will be responsible for business development, sourcing new leads, onboarding and managing B2B customer relationships, and recruiting and managing a sales team in your area.
Responsibilities:
- Manage, inspire, and motivate a client-facing and high-performing team sales team in your area of coverage
- Develop market and competitive assessments to identify and drive new opportunities
- Develop a thorough understanding of key customer needs and requirements
- Develop new relationships with key clients and decision-makers in retail and HORECA channels
- Create monthly, quarterly and annual plans to consistently meet assigned targets
- Assess the needs of our clients and gather feedback to improve on existing products and services
- Increase business opportunities through various routes to market, especially with a goal to open up new channels Manage key customer accounts to achieve assigned targets and grow sales portfolio
- Keep up to date on competitor landscape and gather market intelligence
- Set up meetings or calls with prospective clients
- Report sales results to the Head of B2B Sales on a weekly, monthly and quarterly basis
- Stay up-to-date on new products and services, and new pricing and payment plans
- Develop and maintain new B2B customer relationships in your area of coverage
- Develop and execute on sales plans and targets in alignment with business objectives
- Ensure sustained profitability for all different SKUs and pack sizes
- Ensure 100% on shelf product availability across assigned customer locations
- Analyze customer and sales data to provide insights for the business
- Negotiate contracts with customers and establish timeline of performance
- Resolve customer issues and complaints
- Expand customer relationships by continuously proposing solutions that meet their needs and objectives
Skills and Qualifications:
- Undergraduate degree from a tertiary institutions – BA or BSC
- Minimum of 4 years experience in a B2B sales role
- Experience leading a sales team
- Possess an excellent reputation in the industry
- Possess established relationships with B2B clients
- Outstanding presentation and communication skills
- Excellent problem-solving and analytical skills
- Exhibit solid business judgment
- Strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies
- Relevant Professional Certificate relevant to role
- Certificate in a productivity tool (Microsoft/Google)
- Excel Intermediate Level Certification
- Minimum of 2 years of experience in a supervisory capacity
Head of Growth
Head of Growth
Abuja
As soon as possible
+3 years
Full-time
Position Description:
Câm is a customer-obsessed company that is leading the way in providing customers with nutritious products, delivered via a direct to consumer business model. COVID-19 has further amplified the need of consumers to get access to products more conveniently and connect directly with brands. We are looking for a self-starter that is committed and passionate about our purpose, ambition, and values to help launch our new e-commerce platform, build our direct to consumer business and drive customer engagement and loyalty.
Responsibilities include:
- Drive B2C acquisition and retention
- Build multi-channel marketing campaigns together with your team to drive brand sentiment and user growth
- Develop and execute marketing plans and growth objective that drive incremental sales and profits
- Leverage customer insights to influence brand strategy and graphic identity
- Manage and improve online content, considering SEO and Google Analytics
- Set-up, manage, and monitor day-to- day performance of paid acquisition campaigns across multiple channels – SEM and social channels
- Monitor SEM health via Google Analytics, Google Webmaster Tools, and related software & reporting tools
- Forecast sales performance trends and act proactively to increase our market segment
- Collaborate with the CEO to develop strategic marketing initiatives that increase the number of subscribers
- Own B2C Customer Journey from acquisition to retention
- Own (build and manage) all social media platforms
- Analyse and optimise media spending around revenue and CAC objectives, focusing on data-driven tactics
- Prepare reports showcasing ad performance and share insights on current and future tests
- In charge of all B2C acquisition and retention metrics and reporting
- Lead understanding of data sources & segmentation design to understand customer behaviour & needs
- Supervise all creative content developing activities (image, videos, campaigns, etc.) based on data driven analysis
- Develop, build and lead a global customer-centric service infrastructure to support customer through their whole customer journey (acquisition, retention and support)
Skills and Attributes:
- You have outstanding communication skills
- You are passionate about lead generation, marketing automation and working with sales
- You have excellent executive-level written and visual presentation skills
- You have operational rigour combined with excellent business acumen, problem solving, project management and analytical skills
- You have team management experience with an ability to work across teams and influence senior leaders
- You are creative and innovative and have demonstrated the ability to think out of the box and conceptualise creative campaigns that can drive positive brand awareness
- You have a strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies
- You have a strong focus on operational excellence and are able to introduce new performance measures, processes, and systems based on experience
- You have excellent interpersonal skills, emotional intelligence, and cultural awareness
- You have an analytical mind and the ability to synthesise knowledge, trends and feedback into actionable insights
- You are Ready to Get Stuff Done (GSD). If something’s not happening fast enough, your gut instinct should be to pick up the phone, pound on doors, take a road trip or jump on flights, and relentlessly pursue your goal until it’s done.
- You have a passion for social impact business models (creating a positive impact through your job!)
- Extensive experience leading digital programs and driving digital innovation within the B2C space;
Role Requirements:
- Degree in Business/Economics or STEM (Science, Technology, Engineering, Mathematics)
- Proven ability to oversee marketing technology, customer journey, multi-touch attribution, and cross-channel ad sequencing;
- A track record developing growth strategy either via SEO or paid Ads (Web, Video, SEM, Affiliate, Referrals)
- 3+ years of relevant experience gained in a marketing or management consulting role (experience in a start-up is a plus)
- High proficiency using data analysis tools (e.g. Excel, SQL, R, Python, etc.)
- Experience using Google Ads and/or Facebook Ads is a plus
Reporting lines: The Head of Growth reports to the CEO.
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